Second generation technology: Banking on the next transformation

Written By The Action Exchange

Advanced technologies like generative Artificial Intelligence (AI) and quantum computing, married with increased consumer demand for improved digital banking capabilities, is propelling the next generation of digitalisation in Australian retails banks.

Generating change across all functional areas—from front to back offices and everything in between— this next generation of linguistically capable technology is empowering new services like online mortgage applications, digital document and ID verification, and reduced loan processing times.

Second generation technology: Banking on the next transformation is an AFR Intelligence report published by the thought leadership division of The Australian Financial Review in March 2025. The report was commissioned by NextGen and authored by The Action Exchange.

Read the full report and further coverage in the Australian Financial Review

The Action Exchange

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